FAQ: Orders, Shipping, Returns & Products
In-stock physical products typically process and ship within 1–2 business days (excluding weekends and holidays). Once your package leaves our facility, delivery time depends on the carrier and destination. If your order includes multiple items, they may ship together or in separate shipments.
You can start a return or refund request for eligible items within the timeframe listed in our policy (90 days). Items should be in original condition, and you may be asked for an order number or proof of purchase. For full eligibility details and instructions, see our Refund and Returns Policy.
As soon as your order ships, we’ll email a shipping confirmation with a tracking link. You can also use the tracking number on the carrier’s website for the most up-to-date scans. If you didn’t receive the email, check spam/junk folders or verify the email used at checkout.
International shipping availability depends on your destination and the products in your cart. If international delivery is available, you’ll see shipping options and costs at checkout before you pay. Any import duties or local taxes (if applicable) are typically collected by your country and are the buyer’s responsibility.
It depends on what you buy. Physical score-tracking products work on their own for basic score capture, and a subscription is optional for advanced features like deeper insights, trend tracking, and enhanced performance summaries. Cloud storage of your round stats only come with a paid subscription. Plan details are shown during purchase so you can choose what fits your game.
